FAQs

How do I place an order?

Placing an order is easy, select a item from the top navigation menu or search to find a brand, style or trend. 

Select the size of the item you require and click 'Add to cart', if that's your final purchase then click 'proceed to checkout'. 

Finally simply enter your address and payment information and  complete your order. Once your order been confirmed it will be prepared and dispatched to you. 

Can i place an order through your Instagram page?

Yes simply follow our page, direct message us and we will help you complete your order. 

How do I cancel or make a change to my order? 

Please contact our Customer Service department at tarenclothing@hotmail.com as soon as possible to cancel or amend your order. Unfortunately, we are unable to add additional items to your order but recommend placing a new order for any additional items.

I cant access my account?

If you're experiencing issues accessing your account, then please ensure you are entering the correct information. Alternatively, please contact us at tarenclothing@hotmail.com. Please be advised for security reasons, security questions will be requested.

I've forgotten my password?

Simply enter your e-mail address upon the log-in page and click 'Forgot Password'. You will then receive an email with information on how to reset your password. 

Are all items on TAREN.CO.UK authentic?

All of our items are from the best luxury fashion brands and we guarantee that all items are authentic.

Is it safe to order online?

Of course, we take security very seriously so your details will remain completely safe with us. We accept all major credit and debit cards and we also accept PayPal.

Can I exchange my item for a different product?

You are able to exchange your item for a different item as long as the new desired item is of the same price or less as your original item.

Which items are not eligible to be returned?

Unfortunately, due to hygiene reasons, we do not accept underwear and socks to be returned for either a refund or an exchange.